Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 19 Apr 2023 10:21:32 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Ireceive emails that my orders are being processed. It is one order only not 3 or 4           01:37 PM, 19th Apr                     User                    Please cancel other order.. Its the same item. I processed it multiple time because it says payment failed           01:38 PM, 19th Apr                     User                    hello?           01:42 PM, 19th Apr                     User                    hello???           01:46 PM, 19th Apr                     User                    Help please           01:46 PM, 19th Apr                     User                    Hello.... any agent available to help           01:49 PM, 19th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           01:53 PM, 19th Apr       
               User                    yes please           01:54 PM, 19th Apr                     User                    please check my order and cancel it all           01:54 PM, 19th Apr                     User                             01:55 PM, 19th Apr                     User                    when i order it says failed so i tried again, always failed and then i receive email and sms that my order is being processed. Why is it being processed when at the checkout is says failed           01:57 PM, 19th Apr                   Reena                   It will just take a moment to check the details for you.           02:03 PM, 19th Apr                     User                    please cancel all my order to avoid confussion           02:05 PM, 19th Apr                   Reena                   We'd like to confirm you that order number 9427788028, 9427788504, 9427789565, 9427789573, 9427789642, 9427790292 and 9427791277 has not been placed successfully as the payment from 
 your credit card used has been unsuccessful.           02:05 PM, 19th Apr                   Reena                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           02:05 PM, 19th Apr                   Reena                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           02:05 PM, 19th Apr                   Reena                   Do place a new order again with us so we will be able to confirm & deliver it you.           02:05 PM, 19th Apr                   Reena                   Is there anything else I can assist you with?           02:05 PM, 19th Apr                     User                    ok thanks           02:06 PM, 19th Apr                     User                    But why it is always failed           02:06 PM, 19th Apr            
          User                    my card and bank is good           02:06 PM, 19th Apr                     User                    why i cant process tabby?           02:15 PM, 19th Apr                   Reena                   We would like to inform you that there can be many reason, if you are trying to place a order by using our app so please try to place your order by desktop as the connectivity issue can be there.           02:15 PM, 19th Apr                   Reena                   Is there anything else I can assist you with?           02:18 PM, 19th Apr                     User                    no thanks           02:18 PM, 19th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           02:21 PM, 19th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6118021