Subject: Ticket Assigned - Conversation with User
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 19 Apr 2023 09:46:35 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I would like to cancel by order due delivery is not on time           01:33 PM, 19th Apr                     User                    9426965055           01:34 PM, 19th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Splash. This is Reena, I will be happy to assist you.           01:37 PM, 19th Apr                   Reena                   Please accept our full apologies we see that your order has been delayed by 3 days           01:42 PM, 19th Apr                   Reena                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now.           01:42 PM, 19th Apr                   Reena                   However, we would request you to not accept the deli
 very of your order.           01:43 PM, 19th Apr                   Reena                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           01:43 PM, 19th Apr                   Reena                   Once the order will return back to warehouse we will process the refund for the same as soon as possible.           01:43 PM, 19th Apr                   Reena                   Is there anything else I can assist you with?           01:43 PM, 19th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Splash.   Have a wonderful day.           01:45 PM, 19th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6117606