Subject: Ticket Assigned - Conversation with Naturelovers23
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 19 Apr 2023 08:57:30 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Naturelovers23 Naturelovers23                    [email-masked]           12:24 PM, 19th Apr                     Naturelovers23                    I am not home. The message says my package got delivered ? How ? The rider didnt contact me . Who has he delivered ? I paid via credit card, when I am not home, nobody is home, who the rider has delivered the package without calling me .           12:24 PM, 19th Apr                     Naturelovers23                             12:25 PM, 19th Apr                     Naturelovers23                    The last message           12:25 PM, 19th Apr                     Naturelovers23                    To who he has deliverer           12:25 PM, 19th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you. 
           12:26 PM, 19th Apr                     Naturelovers23                             12:27 PM, 19th Apr                     Naturelovers23                    I am not home. The message says my package got delivered ? How ? The rider didnt contact me . Who has he delivered ? I paid via credit card, when I am not home, nobody is home, who the rider has delivered the package without calling me .           12:27 PM, 19th Apr                     Naturelovers23                    He should have called me on my number           12:27 PM, 19th Apr                     Naturelovers23                    Where is my order ?????           12:28 PM, 19th Apr                     Naturelovers23                    when nobody is jome           12:28 PM, 19th Apr                     Naturelovers23                    when nobody is home, who he gave the parcel??? He didnt call           12:28 PM, 19th Apr                     Naturelovers23                    ????????????           12:29 PM, 19t
 h Apr                   Reena                   It will just take a moment to check the details for you.           12:35 PM, 19th Apr                   Reena                   We would like to inform you that we have delivered your order on the address : building 1 flat 13 , ezdan5, 001, Qatar (QA), QA-WAK, Al Wukair, Al Wakrah, has been delivered and proof of delivery for the same is attached below.  * File attached - MicrosoftTeams-image (41).png *             12:42 PM, 19th Apr                   Reena                   Please confirm us if the below attached image is correct.           12:45 PM, 19th Apr                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           12:47 PM, 19th Apr                     Naturelovers23                    Yea           12:47 PM, 19th Apr                     Naturelovers23                    ok great           12:47 PM, 19th Apr                     Naturelovers23                    he must have 
 called !!!           12:47 PM, 19th Apr                     Naturelovers23                    i paid online doesnt mean you will keep the parcel outsode of the house !           12:48 PM, 19th Apr                     Naturelovers23                    if it was cash on delivery what he would have done ???           12:48 PM, 19th Apr                     Naturelovers23                    the rider MUST CALL THE CUSTOMER           12:48 PM, 19th Apr                   Reena                   Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.           12:48 PM, 19th Apr                     Naturelovers23                    if it was COD , he would have kept the parcel like that?           12:48 PM, 19th Apr                     Naturelovers23                    yes the difference of payment           12:49 PM, 19th Apr                     Naturelovers23                    it th
 is gets destroyed by the neighbours or kids           12:49 PM, 19th Apr                     Naturelovers23                    will you be responsible ????           12:49 PM, 19th Apr                     Naturelovers23                    the sorry of yours will not protect the package that the rider kept outside the house           12:50 PM, 19th Apr                     Naturelovers23                    inform , call before coming           12:50 PM, 19th Apr                     Naturelovers23                    I would have guided him if he has called me           12:51 PM, 19th Apr                     Naturelovers23                    i would have told him where to keep at yhe safe place !!!           12:51 PM, 19th Apr                     Naturelovers23                    Apology sorry , what is this           12:51 PM, 19th Apr                     Naturelovers23                    if this was cash on delivery, ?           12:52 PM, 19th Apr                   Reena              
      We have noted down your feedback and we will forward it to the relevant team and we will ask them to make sure that this mistake is not repeated again.           12:52 PM, 19th Apr                     Naturelovers23                    if the parcel gets ruined ?           12:52 PM, 19th Apr                     Naturelovers23                    what will I do or your team will do?           12:52 PM, 19th Apr                   Reena                   We can understand that this must be really annoying and frustrating for you.           12:55 PM, 19th Apr                   Reena                   Please consider this as a rare instance, we will forward it to the courier team and we will ask them to make sure that this mistake is not repeated again.           12:55 PM, 19th Apr                   Reena                   Is there anything else I can assist you with?           12:55 PM, 19th Apr                   Reena                   It was a pleasure to assist you. Thank you for 
 shopping with Centrepoint.   Have a wonderful day.           12:57 PM, 19th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6117138