Subject: Ticket Assigned - Conversation with fabulous7878
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 19 Apr 2023 07:17:51 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fabulous7878 fabulous7878                    [email-masked]           10:57 AM, 19th Apr                     fabulous7878                    Hii, I’ve created this account just before and I ordered 2 products using tabby payment method for the first time I’ve used gift voucher too My Phone hanged while adding the picture of Emirates id  I didn’t add my bank account or anything  So the payment is still pending  I just want to know if I can cancel the order and try again using the card payment method           10:57 AM, 19th Apr                     fabulous7878                             10:59 AM, 19th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           11:04 AM, 19th Apr                     fabulous7878                    Hii           11:04 AM, 19th Apr                   Reena                   We'd like to confirm you that order 9427768358 has not been placed successfully as the payment from your credit card used has been unsuccessful.           11:13 AM, 19th Apr                   Reena                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           11:13 AM, 19th Apr                   Reena                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           11:13 AM, 19th Apr                   Reena                   Do place a new order again with us so we will be able to confirm & deliver it you.           11:13 AM, 19th Apr                   Reena                   Is there anything else I can assist you with?           11:13 AM, 19th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           11:17 AM, 19th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6116080