Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 19 Apr 2023 06:20:40 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    [email-masked]           09:42 AM, 19th Apr                     User                    I want to reschedule my order #9427035711 to another location           09:42 AM, 19th Apr                   Reena                   Good Morning Dear Customer, Thank you for contacting Max. This is Reena, I will be happy to assist you.           09:57 AM, 19th Apr                   Reena                   Please accept our full apologies we see that your order has been delayed by 2 days           09:59 AM, 19th Apr                   Reena                   We would request you to please provide us information about the mobile number and address in order to be updated (house number-neighborhood-street-city) but the city should be same and to help you to the fullest.           09:59 AM, 19th Apr                     User                  
   0502642369           10:02 AM, 19th Apr                     User                    0502642369           10:03 AM, 19th Apr                     User                    Al khail gate community, Building no 1-15,room no 609           10:03 AM, 19th Apr                   Reena                   Thank you for confirming the details           10:10 AM, 19th Apr                   Reena                   We will escalate to the courier partner to update the address and deliver the order at the earliest possible and will be in touch with you asap to assist you in resolving this concern.           10:10 AM, 19th Apr                   Reena                   Is there anything else I can assist you with?           10:10 AM, 19th Apr                     User                    Nothing else please confirm the delivery date thank you           10:14 AM, 19th Apr                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as s
 oon as possible.           10:17 AM, 19th Apr                   Reena                   Is there anything else I can assist you with?           10:18 AM, 19th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.     Have a wonderful day.           10:20 AM, 19th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6115614