Subject: Ticket Assigned - Conversation with User
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 18 Apr 2023 12:33:07 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hlo           04:08 PM, 18th Apr                     User                    Can you check my order id 9427241893           04:10 PM, 18th Apr                     User                    Sry order no 9427243471           04:10 PM, 18th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Splash. This is Reena, I will be happy to assist you.           04:13 PM, 18th Apr                     User                    9427243471 Can you follow up this order           04:13 PM, 18th Apr                     User                    9427241893 What order is this I didn’t made any other order check this one alos           04:14 PM, 18th Apr                   Reena                   We see that you have placed this order id 9427243471 on Apr 17, 2023 and expected collection date is Apr 19, 2023           04:19 PM, 18th Apr                     User                    And the other one           04:19 PM, 18th Apr                     User                    what is that           04:19 PM, 18th Apr                   Reena                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days.           04:19 PM, 18th Apr                   Reena                   You’ll receive an SMS and an email when your order is ready for collection.           04:19 PM, 18th Apr                     User                             04:19 PM, 18th Apr                     User                    I am asking about the other order no           04:20 PM, 18th Apr                     User                    can u pls check wht is it           04:20 PM, 18th Apr                     User                    for other order I already paid after that I didn’t make any order           04:20 PM, 18th Apr                   Reena                   We'd like to confirm you that order 9427241893 has not been placed successfully as the payment from your credit card used has been unsuccessful.           04:21 PM, 18th Apr                   Reena                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           04:21 PM, 18th Apr                   Reena                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           04:21 PM, 18th Apr                   Reena                   Is there anything else I can assist you with?           04:21 PM, 18th Apr                     User                    Can u check wht is the item in that order no           04:21 PM, 18th Apr                     User                    9427243471 This is the only order that i placed           04:22 PM, 18th Apr                     User                    9427241893 Can you check wht is the item in this order           04:22 PM, 18th Apr                   Reena                   We would like to inform you that this is the item Lee Cooper Solid Slim Jeans with Drawstring Closure which you have placed under order id 9427243471 and 9427241893.           04:30 PM, 18th Apr                   Reena                   Is there anything else I can assist you with?           04:30 PM, 18th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Splash.   Have a wonderful day.           04:32 PM, 18th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6107373