Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 18 Apr 2023 11:05:17 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I need to know the exact status of my order because it was supposed to be delivered yesterday and nothing yet received           02:25 PM, 18th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           02:31 PM, 18th Apr                     User                    I need to know the exact status of my order because it was supposed to be delivered yesterday and nothing yet received           02:31 PM, 18th Apr                     User                    ?!           02:33 PM, 18th Apr                   Reena                   We would request you to kindly share with us the order id           02:35 PM, 18th Apr                     User                    9427106413           02:35 PM, 18th Apr                     User                    ?!           02:38 PM, 18th Apr                     User                    Hello??!           02:40 PM, 18th Apr                     User                    Can you answer me please           02:41 PM, 18th Apr                   Reena                   It will just take a moment to check the details for you.           02:44 PM, 18th Apr                     User                    I’m waiting           02:44 PM, 18th Apr                   Reena                   Please accept our full apologies we see that your order has been delayed by 1 day           02:48 PM, 18th Apr                   Reena                   We would like to inform you that your order is now in transit and with our courier team. They are closely working on your package to get it delivered to you as soon as possible.  ​           02:48 PM, 18th Apr                   Reena                   You can track your order by following https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP041723003154 with tracking id FP041723003154           02:48 PM, 18th Apr                   Reena                   However, we will escalate to our concern team to expedite the delivery and deliver the order at the earliest possible and will be in touch with you asap to assist you in resolving this concern.           02:48 PM, 18th Apr                   Reena                   Is there anything else I can assist you with?           02:48 PM, 18th Apr                     User                    It will be delivered today then for sure right ??!           02:49 PM, 18th Apr                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           02:53 PM, 18th Apr                   Reena                   Is there anything else I can assist you with?           03:00 PM, 18th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           03:04 PM, 18th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6106215