Subject: Ticket Assigned - Conversation with User
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 18 Apr 2023 10:05:51 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Where is my product           01:39 PM, 18th Apr                     User                    SD010474199           01:39 PM, 18th Apr                     User                    Yesterday is delivery date           01:40 PM, 18th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Splash. This is Reena, I will be happy to assist you.           01:46 PM, 18th Apr                   Reena                   We would request you to kindly share with us the order id           01:51 PM, 18th Apr                     User                    SD010474199           01:55 PM, 18th Apr                     User                    SD010473199           01:55 PM, 18th Apr                     User                    Second one           01:56 PM, 18th Apr                   Reena                   Ple
 ase accept our full apologies we see that your order has been delayed by 1 day           01:56 PM, 18th Apr                   Reena                   We will forward your query regarding delayed delivery to the concerned team and will be in touch with you asap to assist you in resolving this concern.           01:56 PM, 18th Apr                   Reena                   Please allow us some time to do a needful and we will let you know the update on your e-mail id.           01:57 PM, 18th Apr                   Reena                   Is there anything else I can assist you with?           01:57 PM, 18th Apr                     User                    Plz let me know the delivery date           01:57 PM, 18th Apr                   Reena                   We will escalate to the courier partner to deliver the order at the earliest possible and will be in touch with you asap to assist you in resolving this concern.           02:03 PM, 18th Apr                   Reena                  
  Is there anything else I can assist you with?           02:04 PM, 18th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Splash.   Have a wonderful day.           02:05 PM, 18th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6105509