Subject: Ticket Assigned - Conversation with User
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 18 Apr 2023 07:48:23 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           11:07 AM, 18th Apr                     User                    Why am I getting a text message that the my order is out for delivery when I have asked to cancel it           11:08 AM, 18th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Splash. This is Reena, I will be happy to assist you.           11:16 AM, 18th Apr                     User                    Ok           11:19 AM, 18th Apr                   Reena                   We would request you to kindly share with us the order id           11:23 AM, 18th Apr                     User                    9427006709           11:23 AM, 18th Apr                     User                    I have already explained the reason           11:24 AM, 18th Apr                     User                    the guy came f
 or delivery and had no change and refused to go get changed and he decided to take the items back.           11:26 AM, 18th Apr                   Reena                   Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.           11:29 AM, 18th Apr                   Reena                   We would request you to kindly confirm with us that you want to keep the order or you want to cancel the order.           11:29 AM, 18th Apr                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           11:32 AM, 18th Apr                     User                    Cancel it           11:33 AM, 18th Apr                     User                    It was very unprofessional experience           11:34 AM, 18th Apr                     User                    I'm not willing to pay for something and receive such unprofessional experienc
 e like that           11:35 AM, 18th Apr                     User                    So cancel the order           11:35 AM, 18th Apr                   Reena                   We sincerely apologize for the inconvenience caused.           11:41 AM, 18th Apr                   Reena                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now.           11:41 AM, 18th Apr                   Reena                   However, we would request you to not accept the delivery of your order.           11:42 AM, 18th Apr                   Reena                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           11:42 AM, 18th Apr                   Reena                   Is there anything else I can assist you with?           11:42 AM, 18th Apr                     User                    N           11:42 A
 M, 18th Apr                     User                    No thanks           11:42 AM, 18th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Splash.   Have a wonderful day.           11:47 AM, 18th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6104004