Subject: Ticket Assigned - Conversation with User
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 18 Apr 2023 06:32:16 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello, I would like to follow up with the pick up of my return item. This is the order # 9426091270           10:08 AM, 18th Apr                   Reena                   Good Morning Dear Customer, Thank you for contacting Splash. This is Reena, I will be happy to assist you.           10:09 AM, 18th Apr                   Reena                   We sincerely apologize for the inconvenience caused.           10:11 AM, 18th Apr                   Reena                   We will forward your query regarding delayed returns collection to the concerned team and will be in touch with you asap to assist you in resolving this concern.           10:11 AM, 18th Apr                   Reena                   Please allow us some time to do a needful and we will let you know the update on your e-mail id.           10:12 AM, 18th Apr                   Reena                   Is there anything else I can assist you with?           10:12 AM, 18th Apr                     User                    Please assist mẻ immediately on this issue. As it has been 5 days since i have requested for the return of the item.           10:14 AM, 18th Apr                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           10:15 AM, 18th Apr                     User                    Please let me know how long do i need to wait for this to be sorted out?           10:17 AM, 18th Apr                     User                    Since you only have 14 days return process           10:17 AM, 18th Apr                   Reena                   As you have reported the issue before 14 days, we will escalate to our concern team to expedite the return collection for order at the earliest possible and will be in touch with you asap to assist you in resolving this concern.           10:21 AM, 18th Apr                     User                    Please assist me immediately on this. Thank you           10:24 AM, 18th Apr                   Reena                   Is there anything else I can assist you with?           10:29 AM, 18th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Splash.   Have a wonderful day.           10:31 AM, 18th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6103324