Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 18 Apr 2023 05:37:22 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Good morning           09:22 AM, 18th Apr                   Reena                   Good Morning Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           09:23 AM, 18th Apr                     User                    I have received a notification that my order is finally out for delivery.. however I will be leaving to the airport at 1:30 pm.. can anyone please reach out to courier and inform him that I need to receive my order before that. Please.           09:23 AM, 18th Apr                   Reena                   Please accept our full apologies we see that your order has been delayed by 3 days           09:27 AM, 18th Apr                   Reena                   We would like to inform you that your order is now in transit and with our courier team. They are closely workin
 g on your package to get it delivered to you as soon as possible.           09:27 AM, 18th Apr                   Reena                   However, we will escalate to our concern team to expedite the delivery and deliver the order at the earliest possible and will be in touch with you asap to assist you in resolving this concern.           09:27 AM, 18th Apr                   Reena                   Is there anything else I can assist you with?           09:27 AM, 18th Apr                     User                    I have been requesting this two days ago now           09:27 AM, 18th Apr                     User                    It is out for delivery now but I need to inform the courier to bring it before I travel otherwise I will be losing everything!           09:28 AM, 18th Apr                   Reena                   We would like to inform you that you will receive a call from our courier agent before he will attempt to deliver your items. You can then instruct our courier 
 agent to deliver it according to you.           09:30 AM, 18th Apr                     User                    Ok thank you           09:31 AM, 18th Apr                   Reena                   Is there anything else I can assist you with?           09:31 AM, 18th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           09:36 AM, 18th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6103005