Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 17 Apr 2023 14:05:48 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           05:48 PM, 17th Apr                     User                    can you please cancel the order           05:49 PM, 17th Apr                     User                    Your payment for order 9427361800 is being processed, and it may take up to an hour. We'll notify you when your order is confirmed.           05:49 PM, 17th Apr                     User                    Its actually double booking           05:49 PM, 17th Apr                     User                    I already places other other           05:49 PM, 17th Apr                     User                    *order           05:49 PM, 17th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           05:53 PM, 17th Apr                   Reena      
              We'd like to confirm you that order number 9427361800 has not been placed successfully as the payment from your credit card used has been unsuccessful.           06:00 PM, 17th Apr                   Reena                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           06:00 PM, 17th Apr                   Reena                   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           06:00 PM, 17th Apr                   Reena                   We would like to inform you that your another order id 9427366281 has been placed successfully.           06:01 PM, 17th Apr                   Reena                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           06:01
  PM, 17th Apr                   Reena                   Is there anything else I can assist you with?           06:01 PM, 17th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           06:05 PM, 17th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6095994