Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 17 Apr 2023 12:31:07 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Amount is not refunded??           03:40 PM, 17th Apr                     User                    Amount is not refunded y you so irresponsible??           03:40 PM, 17th Apr                     User                    Day before yesterday i ask you to chnage my refund mode           03:41 PM, 17th Apr                     User                    That time you said cant change refund mode           03:41 PM, 17th Apr                     User                    Now saying cant change refund mode once it refunded           03:41 PM, 17th Apr                     User                    Till now i didn't get my refund           03:41 PM, 17th Apr                     User                    So i need my refund in my card which used while paying           03:42 PM, 17th Apr                     User                    Please do appropriate actions           03:42 PM, 17th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           03:49 PM, 17th Apr                     User                    Please do the needful           03:52 PM, 17th Apr                     User                    The return process is very slow and i dont need to purchase because its for eid and., i don't have time to purchase again alter the measurement           03:53 PM, 17th Apr                     User                    Till now i don't get my refund., please immediately change my refund mode to card please           03:54 PM, 17th Apr                     User                    Day before yesterday i ask for the same help but somebody refused it and today some other guy saying cant change refund method when its refunded., day before yesterday you could change the refund method but you didn't and now also you can please do help me????           03:56 PM, 17th Apr                   Reena                   We regret to inform you that as you have already retuned the item, we will not be able to change the refund mode.           04:00 PM, 17th Apr                     User                    Y you always changing your words           04:04 PM, 17th Apr                     User                    I pay with my card so i need my balance to my card           04:04 PM, 17th Apr                     User                    Your return process is very very slow           04:04 PM, 17th Apr                     User                    As the person (mazen) said i still can change my refund method           04:07 PM, 17th Apr                     User                    And day before yesterday why this man used tell like this???           04:08 PM, 17th Apr                   Reena                   As we can see you have created a return request from your end by selecting the refund mode as my credit. We will not be able to change the refund mode.           04:09 PM, 17th Apr                   Reena                   Is there anything else I can assist you with?           04:13 PM, 17th Apr                     User                    Yes           04:13 PM, 17th Apr                     User                    Now 3 people chat with me but all 3 answering 3 different answer??           04:15 PM, 17th Apr                   Reena                   We sincerely apologize for the inconvenience caused.           04:20 PM, 17th Apr                   Reena                   We are sorry to inform you that as per our policy we won't be able to change your refund mode after returning the items.           04:20 PM, 17th Apr                   Reena                   Is there anything else I can assist you with?           04:20 PM, 17th Apr                     User                    Yes           04:22 PM, 17th Apr                     User                    So what is my refund method now           04:24 PM, 17th Apr                   Reena                   We will forward your query regarding delayed refund to the concerned team and will be in touch with you asap to assist you in resolving this concern.           04:28 PM, 17th Apr                   Reena                   Once the refund is processed the amount you paid online will be refunded back to your ​my credit account.           04:29 PM, 17th Apr                   Reena                   Please allow us some time to do a needful and we will let you know the update on your e-mail id.           04:29 PM, 17th Apr                   Reena                   Is there anything else I can assist you with?           04:29 PM, 17th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           04:30 PM, 17th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6095085