Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 17 Apr 2023 12:03:54 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           03:23 PM, 17th Apr                     User                    This is my e-mail           03:23 PM, 17th Apr                     User                    [email-masked]           03:24 PM, 17th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Max. This is Reena, I will be happy to assist you.           03:29 PM, 17th Apr                     User                    I want to change an item i purchased online           03:32 PM, 17th Apr                     User                    but I don’t know which branch have this item           03:32 PM, 17th Apr                     User                             03:32 PM, 17th Apr                     User                    I need another size           03:33 PM, 17th Apr                   Reena                   We are unable to locate your order id by this e-mail id [email-masked], we would request you to kindly provide us the order id           03:33 PM, 17th Apr                     User                    4726379463           03:34 PM, 17th Apr                   Reena                   Thank you for sharing the order id           03:36 PM, 17th Apr                   Reena                   We understand that you wish to exchange Quilted Round Toe Ballerina Shoes with Bow Detail. Please know that in order to exchange the item.           03:38 PM, 17th Apr                   Reena                   You can return your Max product to a Max  store, and use your cash refund or Credit Note to buy similar or new product right away.           03:38 PM, 17th Apr                   Reena                   However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note.           03:38 PM, 17th Apr                   Reena                   Is there anything else I can assist you with?           03:38 PM, 17th Apr                     User                    I can’t change the size only?           03:39 PM, 17th Apr                     User                    I don’t mind go to store           03:39 PM, 17th Apr                   Reena                   In order to exchange, you need to visit our nearby Max store.           03:43 PM, 17th Apr                   Reena                   Is there anything else I can assist you with?           03:43 PM, 17th Apr                     User                    I already went but told me we don’t have this item           03:44 PM, 17th Apr                     User                    All i want to know which store have the item so i can go there           03:44 PM, 17th Apr                   Reena                   We would request you to kindly confirm us the size of the item           03:47 PM, 17th Apr                     User                    The size i need?           03:47 PM, 17th Apr                   Reena                   We would request you to kindly confirm us that in which size you want to exchange the item           03:51 PM, 17th Apr                     User                    41           03:51 PM, 17th Apr                   Reena                   We would like to inform you that this item is available only at one store  * File attached - MicrosoftTeams-image (39).png *             03:55 PM, 17th Apr                   Reena                   Is there anything else I can assist you with?           03:55 PM, 17th Apr                     User                    Thank you           03:55 PM, 17th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           04:03 PM, 17th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6094783