Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 17 Apr 2023 11:26:57 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello.  I have already applied many times.  And no one gave me an answer.  I received a refund message on March 8th.  And so far the money has not been credited to the card.  Order # 1716304277.  When will the money be returned?  It's been a long time           03:00 PM, 17th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           03:01 PM, 17th Apr                     User                    Hello           03:02 PM, 17th Apr                     User                    Hello.  I have already applied many times.  And no one gave me an answer.  I received a refund message on March 8th.  And so far the money has not been credited to the card.  Order # 1716304277.  When will the money be returned?  It's been a long time  
          03:04 PM, 17th Apr                   Reena                   It will just take a moment to check the details for you.           03:08 PM, 17th Apr                   Reena                   We would like to inform you that we have processed the refund of amount OMR  12.3 in your my credit wallet. You can use your my credit account in your online purchase in 5 easy steps:           03:15 PM, 17th Apr                   Reena                   Step 1 - Simply log onto your account with your registered email address Step 2 - Start shopping Step 3 - Add chosen items to basket           03:15 PM, 17th Apr                   Reena                   Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           03:16 PM, 17th Apr                     User                    No, money must back in debit card           03:16 PM, 17th Apr                     User                    Already speak about this problem           03:16 PM, 17th Apr                    
  User                    And money was cut from valet and I have massage what centrpoint send for me in debit card           03:17 PM, 17th Apr                     User                    You see what I send for you?           03:17 PM, 17th Apr                   Reena                   We sincerely apologize for the inconvenience caused and as we can see your issue has been escalated under complaint id 6001757, kindly note that our team is working to resolve your issue and will get back to you as soon as possible.           03:18 PM, 17th Apr                     User                    Order was in February           03:18 PM, 17th Apr                     User                    Now April           03:18 PM, 17th Apr                     User                    ?           03:18 PM, 17th Apr                   Reena                   Please consider this as a rare instance, rest assured our team is working on your issue and will get back to you as soon as possible.           03:22 PM
 , 17th Apr                   Reena                   Is there anything else I can assist you with?           03:24 PM, 17th Apr                     User                    No           03:25 PM, 17th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           03:26 PM, 17th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6094389