Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 17 Apr 2023 10:27:56 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           01:37 PM, 17th Apr                     User                    Need help with my order no.9426746104 dt 15 April 2023           01:38 PM, 17th Apr                     User                    Are you available for chat online           01:40 PM, 17th Apr                     User                    Hi           01:49 PM, 17th Apr                     User                    Are you available to chat           01:49 PM, 17th Apr                     User                    Need help with my order no.9426746104 dt 15 April 2023           01:49 PM, 17th Apr                     User                    Need to exchange large size to xl size ... would that be possible online here           01:58 PM, 17th Apr                     User                    From my purchase L size to exchange for XL here online           01:59 PM, 17
 th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           02:03 PM, 17th Apr                     User                    Hi           02:03 PM, 17th Apr                     User                    Need help with my order no.9426746104 dt 15 April 2023           02:03 PM, 17th Apr                     User                    Need to exchange large size to xl size ... would that be possible online here           02:04 PM, 17th Apr                     User                    From my purchase L size to exchange for XL here online           02:04 PM, 17th Apr                   Reena                   We would like to inform you that the items Lace Detail Tummy Tucker Briefs, Set of 30 - Assorted Elasticated Hair Ties As per the policy, these products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.           02:08 
 PM, 17th Apr                     User                    One top need exchange for XL           02:09 PM, 17th Apr                   Reena                   If you want to exchange your other items, please know that in order to exchange the item.           02:09 PM, 17th Apr                     User                    From L size           02:09 PM, 17th Apr                   Reena                   You can return your Splash product to a Splash/Centrepoint store, and use your cash refund or Credit Note to buy similar or new product right away.           02:09 PM, 17th Apr                   Reena                   However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note.           02:09 PM, 17th Apr                   Reena                   Is there anything else I can assist you with?           02:09 PM, 17th Apr                     User      
               If the size not available at store           02:09 PM, 17th Apr                     User                    It is available online           02:10 PM, 17th Apr                     User                    That's why I asked           02:10 PM, 17th Apr                   Reena                   We would like to inform you that you need to visit our nearby store in order to exchange or you can return  your items by online and get refunded           02:19 PM, 17th Apr                   Reena                   Is there anything else I can assist you with?           02:24 PM, 17th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           02:27 PM, 17th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6093685