Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 17 Apr 2023 10:27:08 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I requested for a return process  yesterday and today your agent picked up the products.but I didn't receive any acknowledgement slip from him and there's no update in the max app.           02:01 PM, 17th Apr                     User                             02:02 PM, 17th Apr                     User                             02:02 PM, 17th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Max. This is Reena, I will be happy to assist you.           02:04 PM, 17th Apr                     User                    I have shared my query           02:06 PM, 17th Apr                     User                    Hello           02:11 PM, 17th Apr                   Reena                   It will just take a moment to check the details for you.           02:14 PM, 17th Apr         
             User                    Ok           02:14 PM, 17th Apr                     User                    But there is no update in my app about the pick up           02:15 PM, 17th Apr                   Reena                   We would like to inform you that for the return request for order No. 9426802522  and 9426702935, the return product has been collected from your end.           02:22 PM, 17th Apr                   Reena                   We would like to tell you that your product will take 2 - 3 business days to reach our warehouse and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.           02:23 PM, 17th Apr                   Reena                   Once the refund is processed the amount you paid online will be refunded back to your my credit account and original payment method within 7-14 working days.           02:23 PM, 17th Apr                   Reena                   Is there anything
  else I can assist you with?           02:23 PM, 17th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           02:26 PM, 17th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6093675