Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 17 Apr 2023 09:36:05 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Where is my item?           12:59 PM, 17th Apr                     User                    9426267718           01:01 PM, 17th Apr                     User                    ????           01:02 PM, 17th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           01:08 PM, 17th Apr                     User                    Please           01:10 PM, 17th Apr                     User                    U aksed med to shedule the delivery and i chose today morning           01:10 PM, 17th Apr                     User                    i cancelled my other appointments and waiting for the items           01:11 PM, 17th Apr                     User                    where are them?           01:11 PM, 17th Apr            
          User                    9426267718           01:12 PM, 17th Apr                   Reena                   It will just take a moment to check the details for you.           01:12 PM, 17th Apr                     User                    ???           01:18 PM, 17th Apr                   Reena                   We sincerely apologize for the inconvenience caused.           01:23 PM, 17th Apr                   Reena                   We see that you have placed the order on Apr 13, 2023 and expected delivery date is for today. We would like to inform you that our team will contact you to arrange the delivery           01:24 PM, 17th Apr                     User                    Mam, u have given time slot also and i chose accordingly           01:24 PM, 17th Apr                     User                    today morning i had an appointment and i cancelled expecting you           01:25 PM, 17th Apr                     User                    what if i was not here and u came 
 for delivery?           01:25 PM, 17th Apr                     User                    This is not matter of apology           01:25 PM, 17th Apr                     User                             01:26 PM, 17th Apr                     User                    And still u didnt mention the time of arrival           01:26 PM, 17th Apr                     User                    Ok . Now i know why the things are getting late. If you cant reply my message fast how can i expect to get that big item on time?           01:29 PM, 17th Apr                   Reena                   We would like to inform you that our team will contact you on this number +971551204454 to schedule the delivery.           01:31 PM, 17th Apr                     User                    What? So what about previous schedule?           01:33 PM, 17th Apr                     User                    r u going to delay it again?           01:33 PM, 17th Apr                     User                    so this full w
 eek should i wait for your product?           01:33 PM, 17th Apr                   Reena                   We will forward your query regarding delayed delivery to the concerned team and will be in touch with you asap to assist you in resolving this concern.           01:34 PM, 17th Apr                   Reena                   We will escalate to our concern team to expedite the delivery and deliver the order at the earliest possible and will be in touch with you asap to assist you in resolving this concern.           01:34 PM, 17th Apr                   Reena                   Is there anything else I can assist you with?           01:34 PM, 17th Apr                     User                    Thank you           01:35 PM, 17th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           01:35 PM, 17th Apr                                          View conversation in Freshchat https://land
 markgroupservice.freshdesk.com/helpdesk/tickets/6093101