Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 17 Apr 2023 09:30:26 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           01:06 PM, 17th Apr                     User                    Sorry for missing your messages           01:06 PM, 17th Apr                     User                    I received the wrong order           01:07 PM, 17th Apr                     User                             01:07 PM, 17th Apr                     User                    This is what i ordered           01:07 PM, 17th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Max. This is Reena, I will be happy to assist you.           01:09 PM, 17th Apr                     User                    Yes they sent me the wrong order           01:10 PM, 17th Apr                     User                    Order no. 7826533898           01:12 PM, 17th Apr                     User                    Hello?       
     01:18 PM, 17th Apr                   Reena                   Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.           01:18 PM, 17th Apr                     User                    Can you please return the wrong item           01:18 PM, 17th Apr                   Reena                   We would like to inform you that a return request has been created for order No. 7826533898 on 17/4/2023 and the request will be received by the transportation partner within 2-5 working days.           01:19 PM, 17th Apr                   Reena                   In the event that the returns are not received by the transport partner within the specified time, please contact us again in order to serve you to the fullest.           01:19 PM, 17th Apr                   Reena                   We will forward it to the relevant team and we will ask them to make sure that this mistake 
 is not repeated again.           01:19 PM, 17th Apr                   Reena                   Is there anything else I can assist you with?           01:19 PM, 17th Apr                     User                    Will they refund or replace ?           01:19 PM, 17th Apr                   Reena                   As you have returned your item you will get refund for the retuned items.           01:26 PM, 17th Apr                   Reena                   returned*           01:27 PM, 17th Apr                   Reena                   Is there anything else I can assist you with?           01:27 PM, 17th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           01:29 PM, 17th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6093042