Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 17 Apr 2023 09:10:53 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           12:45 PM, 17th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           12:50 PM, 17th Apr                     User                    I would like to know how can I return the items from my purchased to centrepoint           12:51 PM, 17th Apr                     User                    Are you available online to chat           12:52 PM, 17th Apr                     User                    Hi           12:53 PM, 17th Apr                   Reena                   We would request you to kindly share with us the order id           12:56 PM, 17th Apr                     User                    9426746104           12:56 PM, 17th Apr                     User                    This is order id           12:57 PM, 17th Apr                     User                    15 Apr 23           12:57 PM, 17th Apr                   Reena                   Thank you for sharing the order id           01:02 PM, 17th Apr                   Reena                   You can return your Splash/Centrepoint product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.           01:02 PM, 17th Apr                   Reena                   - Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store in the UAE.           01:03 PM, 17th Apr                   Reena                   - Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.           01:03 PM, 17th Apr                     User                    Ok           01:03 PM, 17th Apr                   Reena                   - Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund.           01:03 PM, 17th Apr                   Reena                   It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           01:03 PM, 17th Apr                   Reena                   Is there anything else I can assist you with?           01:03 PM, 17th Apr                     User                    Thanks           01:03 PM, 17th Apr                     User                    Ok           01:03 PM, 17th Apr                     User                    How many days           01:04 PM, 17th Apr                     User                    To return from date of purchase           01:04 PM, 17th Apr                   Reena                   You can return your item within 14 days from date of delivery           01:06 PM, 17th Apr                     User                    Ok           01:06 PM, 17th Apr                     User                    Thanks           01:06 PM, 17th Apr                     User                    Thankyou for your cooperation           01:07 PM, 17th Apr                   Reena                   Is there anything else I can assist you with?           01:08 PM, 17th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           01:10 PM, 17th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6092842