Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 17 Apr 2023 08:31:56 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           12:08 PM, 17th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Max. This is Reena, I will be happy to assist you.           12:09 PM, 17th Apr                     User                    Kindly update my order status           12:09 PM, 17th Apr                     User                             12:10 PM, 17th Apr                     User                    Still not delivered           12:10 PM, 17th Apr                   Reena                   It will just take a moment to check the details for you.           12:11 PM, 17th Apr                   Reena                   Please accept our full apologies we see that your order has been delayed by 1 day           12:13 PM, 17th Apr                   Reena                   We will forward your query regarding delay
 ed delivery to the concerned team and will be in touch with you asap to assist you in resolving this concern.           12:13 PM, 17th Apr                     User                    Not 1 day           12:13 PM, 17th Apr                   Reena                   Please allow us some time to do a needful and we will let you know the update on your e-mail id.           12:13 PM, 17th Apr                     User                    I ordered 12 Apr           12:13 PM, 17th Apr                     User                    Every one said same like this after that no update           12:14 PM, 17th Apr                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           12:16 PM, 17th Apr                   Reena                   We understand that this would be really frustrating for you, kindly note that our team is working to resolve your issue and will get back to you as soon as possible.      
      12:16 PM, 17th Apr                     User                    Please let me know delivery date           12:16 PM, 17th Apr                   Reena                   Please consider this as a rare instance, rest assured our team is working on your issue and will get back to you as soon as possible and we can not assured the exact time for delivery, we will try to delivery your order as soon as possible.           12:19 PM, 17th Apr                   Reena                   Is there anything else I can assist you with?           12:20 PM, 17th Apr                     User                    Okay when I get update           12:21 PM, 17th Apr                     User                    Kindly provide complaint number           12:22 PM, 17th Apr                     User                    Without complaint number how I follow up           12:22 PM, 17th Apr                   Reena                   We would like to inform you that once your chat will be closed, then you will get
  your complaint number.           12:23 PM, 17th Apr                     User                    Thru email or message           12:24 PM, 17th Apr                   Reena                   We would like to tell you that you will receive a notification regarding the same.           12:27 PM, 17th Apr                   Reena                   Is there anything else I can assist you with?           12:28 PM, 17th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           12:31 PM, 17th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6092366