Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 17 Apr 2023 08:06:41 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           11:53 AM, 17th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           11:54 AM, 17th Apr                     User                    I placed an order online and received it. However there are some items for which I need to change the size           11:55 AM, 17th Apr                     User                    Can I bring it to the store? For size change?           11:55 AM, 17th Apr                   Reena                   We would request you to kindly share with us the order id           11:56 AM, 17th Apr                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           11:58 AM, 17th Apr                   Reena                   Dear Customer, I ha
 ve not received a response from you still, please confirm if we are still connected?           11:59 AM, 17th Apr                     User                    Yes           12:00 PM, 17th Apr                   Reena                   We would request you to kindly share with us the order id           12:01 PM, 17th Apr                     User                             12:01 PM, 17th Apr                   Reena                   We understand that you wish to exchange your some of the items. Please know that in order to exchange the item.           12:03 PM, 17th Apr                   Reena                   You can return your Centrepoint product to a Centrepoint store, and use your cash refund or Credit Note to buy similar or new product right away.           12:04 PM, 17th Apr                   Reena                   However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the
  item you pick and the credit note.           12:04 PM, 17th Apr                     User                    Understood. Thanks           12:04 PM, 17th Apr                   Reena                   Is there anything else I can assist you with?           12:04 PM, 17th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.    Have a wonderful day.              12:06 PM, 17th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6091957