Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 17 Apr 2023 07:48:14 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           11:23 AM, 17th Apr                     User                    dear I need to know where is my order it supposed to be delivered from three days ago           11:23 AM, 17th Apr                     User                    i didn’t receive any messages           11:24 AM, 17th Apr                     User                    and I want to travel           11:24 AM, 17th Apr                     User                    if it will take time I need to cancel it           11:24 AM, 17th Apr                     User                    9426173739           11:25 AM, 17th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           11:25 AM, 17th Apr                   Reena                   Please accept our full apologies we see that your order has been delayed by 2 days           11:26 AM, 17th Apr                   Reena                   As the issue has been escalated to the concern team our team is working to resolve your issue and will get back to you as soon as possible.           11:26 AM, 17th Apr                   Reena                   Please allow us some time to do a needful and we will let you know the update on your e-mail id.           11:27 AM, 17th Apr                     User                    I need to know if it arrive today or not           11:27 AM, 17th Apr                     User                    if it’ll not arrive today please help me to cancel it           11:28 AM, 17th Apr                   Reena                   We understand that this would be really frustrating for you, kindly note that our team is working to resolve your issue and will get back to you as soon as possible.           11:28 AM, 17th Apr                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           11:29 AM, 17th Apr                     User                    I understand that you want to help me but again I want to travel and I don’t have time           11:30 AM, 17th Apr                     User                    please confirm by sms to mobile NO           11:31 AM, 17th Apr                     User                    or this email           11:31 AM, 17th Apr                     User                    [email-masked]           11:31 AM, 17th Apr                     User                    and tell me how I can cancel the order           11:31 AM, 17th Apr                   Reena                   We would request you to kindly confirm with us if you want to cancel your order           11:33 AM, 17th Apr                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           11:34 AM, 17th Apr                     User                    Yes am still here           11:35 AM, 17th Apr                     User                    if the order will not arrive today           11:36 AM, 17th Apr                     User                    I’ll cancel it           11:36 AM, 17th Apr                   Reena                   We understand that this would be really frustrating for you, kindly note that our team is working to resolve your issue and will get back to you as soon as possible.           11:41 AM, 17th Apr                   Reena                   Is there anything else I can assist you with?           11:45 AM, 17th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           11:47 AM, 17th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6091759