Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 17 Apr 2023 07:24:37 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi good morning           10:49 AM, 17th Apr                     User                    I need your help please           10:50 AM, 17th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Max. This is Reena, I will be happy to assist you.           10:57 AM, 17th Apr                   Reena                   We would request you to kindly elaborate your concern           11:00 AM, 17th Apr                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           11:01 AM, 17th Apr                     User                    Hi reena           11:04 AM, 17th Apr                     User                    Regarding to my in store purchase on your branch in max Al Mariah Abu Dhabi last April 7, I use my tabby card the first attempt was declined. And the second go through. But now it showing in my tabby payment that I have to order with the same amount.           11:06 AM, 17th Apr                     User                    I contacted tabby and they told me to contact the merchant to cancel this order.           11:06 AM, 17th Apr                     User                             11:06 AM, 17th Apr                     User                             11:07 AM, 17th Apr                     User                             11:07 AM, 17th Apr                     User                             11:07 AM, 17th Apr                     User                    Kindly check the attachment for my purchased and the response I got from tabby           11:07 AM, 17th Apr                   Reena                   It will just take a moment to check the details for you.           11:11 AM, 17th Apr                     User                    Thank you           11:12 AM, 17th Apr                   Reena                   We would like to inform you that your one of the payment has been declined and we have not captured the amount from our end, we would request you to kindly check with the tabby team regarding the same.           11:15 AM, 17th Apr                     User                    Yes but they said I need to contact with u           11:16 AM, 17th Apr                     User                    because it showing 2 orders now           11:16 AM, 17th Apr                     User                    and I need to pay for this 2 orders           11:16 AM, 17th Apr                     User                    It’s showing now on my statement           11:18 AM, 17th Apr                     User                             11:18 AM, 17th Apr                   Reena                   As per the shared attachment your one of the  payment has been declined and the other order has been placed successfully.  * File attached - declined.JPG *             11:19 AM, 17th Apr                     User                    This is the response that I get from tabby           11:19 AM, 17th Apr                     User                    Yes it was declined           11:19 AM, 17th Apr                     User                    that’s why why do I need to pay for 2 orders?           11:20 AM, 17th Apr                     User                    Who can help me with this?           11:20 AM, 17th Apr                     User                    It’s haram that I will pay on the same amount that I didn’t got           11:20 AM, 17th Apr                     User                    so who can cancel this from the system?           11:21 AM, 17th Apr                     User                             11:21 AM, 17th Apr                     User                    See I have 2 orders that I need to pay           11:21 AM, 17th Apr                   Reena                   We would like to inform you that we have not captured the amount and we cannot cancel from our end. If it is showing in tabby dashboard kindly ask the tabby team to cancel it.           11:22 AM, 17th Apr                     User                    ok thank you           11:22 AM, 17th Apr                   Reena                   Is there anything else I can assist you with?           11:23 AM, 17th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           11:23 AM, 17th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6091564