Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 17 Apr 2023 07:07:38 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hi           10:37 AM, 17th Apr                     User                               10:39 AM, 17th Apr                     User                    Good Morning           10:39 AM, 17th Apr                     User                    How can I return a product that I purchased 2 days back ? What are the refund options available ?? please advise. Thanks.           10:40 AM, 17th Apr                   Reena                   Good Morning Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           10:45 AM, 17th Apr                     User                    Good Morning Reena           10:45 AM, 17th Apr                     User                    How can I return a product that I purchased 2 days back ? What are the refund options available ?? please advise. Thanks.           10:4
 6 AM, 17th Apr                   Reena                   We would request you to kindly share with us the order id           10:49 AM, 17th Apr                     User                    Not an online order           10:49 AM, 17th Apr                     User                    Purchase made at store           10:49 AM, 17th Apr                     User                    a hand bag           10:49 AM, 17th Apr                   Reena                   As you have made the purchase from store we would request you to kindly visit the store in order to exchange and return your items.           10:51 AM, 17th Apr                   Reena                   Is there anything else I can assist you with?           10:51 AM, 17th Apr                     User                    Can I go to any other centrepoint store to return ??           10:52 AM, 17th Apr                   Reena                   We would request you to kindly visit the same store to return/exchange your items           
 10:55 AM, 17th Apr                   Reena                   Is there anything else I can assist you with?           10:57 AM, 17th Apr                     User                    Actually i did call the call centre during our chat and I was advised that I can visit any centrepoint store to return the item. Can you please clarify.           10:58 AM, 17th Apr                     User                    Also the mode of refund as well.           10:58 AM, 17th Apr                   Reena                   We are sorry for the wrong information, we would request you to kindly visit the same store where from you purchased the item.           10:59 AM, 17th Apr                     User                    How will be the refund processed ? I made payment by credit card at the store.           11:00 AM, 17th Apr                   Reena                   Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.  
          11:04 AM, 17th Apr                   Reena                   Is there anything else I can assist you with?           11:04 AM, 17th Apr                     User                    Nop.           11:04 AM, 17th Apr                     User                    Thanks           11:04 AM, 17th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           11:07 AM, 17th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6091113