Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 17 Apr 2023 06:43:53 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I placed an order yesterday morning and I was supposed to receive it same day, but till today I didn’t receive it. So, can I know the status of my order?           10:16 AM, 17th Apr                     User                    I place order yesterday morning and I was supposed to receive it same day, but till today I didn’t receive it. So, can I know the status of my order?           10:17 AM, 17th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           10:24 AM, 17th Apr                     User                    I place order yesterday morning and I was supposed to receive it same day, but till today I didn’t receive it. So, can I know the status of my order?           10:25 AM, 17th Apr                     User                             10:26 AM, 17th Apr                   Reena                   It will just take a moment to check the details for you.           10:27 AM, 17th Apr                   Reena                   Please accept our full apologies we see that your order has been delayed by 1 day           10:32 AM, 17th Apr                   Reena                   We will forward your query regarding delayed delivery to the concerned team and will be in touch with you asap to assist you in resolving this concern.           10:32 AM, 17th Apr                   Reena                   Please allow us some time to do a needful and we will let you know the update on your e-mail id.           10:32 AM, 17th Apr                   Reena                   Is there anything else I can assist you with?           10:32 AM, 17th Apr                     User                    That’s mean when I will receive it?           10:33 AM, 17th Apr                     User                    today?           10:34 AM, 17th Apr                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           10:38 AM, 17th Apr                     User                    Thank you           10:39 AM, 17th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.    Have a wonderful day.              10:43 AM, 17th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6090726