Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 17 Apr 2023 06:11:46 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           09:36 AM, 17th Apr                     User                    My wife was shopping online last night and she purchased a sandal           09:36 AM, 17th Apr                     User                    the status on her app shows as per the pics below           09:37 AM, 17th Apr                     User                             09:37 AM, 17th Apr                     User                             09:38 AM, 17th Apr                     User                             09:38 AM, 17th Apr                     User                    However           09:38 AM, 17th Apr                     User                    I received a message as below           09:38 AM, 17th Apr                     User                    Sorry, Order 7827207820 was not processed successfully. Please try again or use Cash on Delivery at https://centrepoint.app.link/wEkbAw4t3yb           09:38 AM, 17th Apr                     User                    So am confused about my order           09:38 AM, 17th Apr                     User                    can you please guide           09:39 AM, 17th Apr                     User                    Also, on following the message the link takes us to empty basket page           09:40 AM, 17th Apr                     User                    pic as per below           09:40 AM, 17th Apr                     User                             09:40 AM, 17th Apr                   Reena                   Good Morning Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           09:43 AM, 17th Apr                     User                    Hi Reena Good morning. I have just shared my messages above           09:44 AM, 17th Apr                     User                    are you able to see them or I have to message again           09:45 AM, 17th Apr                     User                    Please let me know           09:47 AM, 17th Apr                   Reena                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number:7827207820 was not placed successfully.           09:47 AM, 17th Apr                   Reena                   Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 7827212655           09:48 AM, 17th Apr                     User                    but the amount has been deducted successfully           09:48 AM, 17th Apr                   Reena                   The payment has been captured only once from your account which is for the new successfully placed order.           09:48 AM, 17th Apr                   Reena                   You’ll receive an SMS and an email when your order is ready for collection.           09:48 AM, 17th Apr                     User                    so my order is being processed under a new order number?           09:49 AM, 17th Apr                     User                    is that correct?           09:49 AM, 17th Apr                     User                    Can you please tell me what was the order for number 7827207820           09:51 AM, 17th Apr                   Reena                   We would like to inform you that we have checked and it appears that the following order number:7827207820 was not placed successfully and in this case, as we can the payment was captured again and a new order was placed successfully which is: 7827212655           09:56 AM, 17th Apr                     User                    Ok thanks           09:56 AM, 17th Apr                     User                    normally how much time does it takes for cick n collect orders to be ready           09:57 AM, 17th Apr                   Reena                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days.           09:59 AM, 17th Apr                   Reena                   Is there anything else I can assist you with?           10:02 AM, 17th Apr                     User                    ok thanks for your help but the portal message was otherwise while placing the order           10:02 AM, 17th Apr                     User                    as per portal I was suppose to get it today           10:03 AM, 17th Apr                     User                    hope I will have it before Eid           10:04 AM, 17th Apr                   Reena                   We see that you have placed the order on Apr 17, 2023 and expected collection date is Apr 18, 2023,  You’ll receive an SMS and an email when your order is ready for collection.           10:08 AM, 17th Apr                   Reena                   Is there anything else I can assist you with?           10:10 AM, 17th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           10:11 AM, 17th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6090500