Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 17 Apr 2023 05:33:18 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           09:04 AM, 17th Apr                     User                    Need help for returning items           09:04 AM, 17th Apr                   Reena                   Good Morning Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           09:05 AM, 17th Apr                   Reena                   We would request you to kindly share with us the order id           09:05 AM, 17th Apr                     User                    From last two weeks i was unable to raise return request due to technical issues on center point application           09:06 AM, 17th Apr                     User                    I had received my delivery on 29 march but from last two weeks it was showing in processing status. I send multiple emails for same           09:07 AM, 17th Apr                   Reena                   We would request you to kindly provide us the order id           09:08 AM, 17th Apr                     User                    two days back I received an email saying my issue resolved, now my order status is showing delivered. But return option is not enabled anywhere.           09:08 AM, 17th Apr                     User                    Last night agent was taking my return request on phone but call got disconnected after 30 minutes of conversation,           09:09 AM, 17th Apr                     User                    order id 9422498991           09:09 AM, 17th Apr                   Reena                   Thank you for sharing the order id           09:10 AM, 17th Apr                   Reena                   We sincerely apologize for the inconvenience caused.           09:11 AM, 17th Apr                   Reena                   We will forward your query regarding delayed returns collection to the concerned team and will be in touch with you asap to assist you in resolving this concern.           09:11 AM, 17th Apr                   Reena                   Please allow us some time to do a needful and we will let you know the update on your e-mail id.           09:11 AM, 17th Apr                     User                    Can’t u take my return request over the chat .??           09:11 AM, 17th Apr                     User                    On 9th April I received an email and sms confirmation for scheduling my return request but on 10th April again I received an email saying my return request has been cancelled .. why my request got canceled.??           09:14 AM, 17th Apr                     User                    r u with me .??           09:14 AM, 17th Apr                   Reena                   Please allow us a moment to check your details.           09:15 AM, 17th Apr                     User                             09:17 AM, 17th Apr                     User                             09:17 AM, 17th Apr                     User                             09:17 AM, 17th Apr                   Reena                   We will create a new return request for the requested item which you want to return and will ask to our concern team to arrange the returns collection on priority basis           09:18 AM, 17th Apr                     User                    Please take return request foe above items ..           09:18 AM, 17th Apr                   Reena                   Please give us some time to do needful.           09:18 AM, 17th Apr                     User                    Sure           09:19 AM, 17th Apr                   Reena                   Please let us know if we can assist you any other queries.           09:20 AM, 17th Apr                     User                    Have u take my return request.           09:23 AM, 17th Apr                     User                    On 29th March  I have raised this query, today is 17th April, how much time u need to solve the issue .???           09:24 AM, 17th Apr                     User                    Can’t u take my return request over the chat .??           09:24 AM, 17th Apr                   Reena                   We would like to inform you that a return request has been created for order No. 9422498991 on 17/4/2023 and the request will be received by the transportation partner within 2-5 working days.           09:31 AM, 17th Apr                   Reena                   We have forwarded your query to the concern team and will be try to arrange the pick up collection for your order as soon as possible.           09:31 AM, 17th Apr                   Reena                   Please let us know if we can assist you any other queries.           09:31 AM, 17th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           09:32 AM, 17th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6090170