Subject: New Reply Received - Conversation with ام احمد
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 16 Apr 2023 23:00:37 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Conversation with ام احمد  Ticket comment <div style="direction: ltr"><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0)">Hi Max Service Team,</span></div>
<div style="direction: ltr"><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0)">Find below pictures of the items which need to be changed.</span></div>
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<img alt="image1.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzUxMjIxNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.zZKSU9tszVrWlMzGMRqW2Iss-LnYVVVDC572rq_DGHg" data-id="2044017512215"><img alt="image2.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzUxMjIxNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Rvt2uBNacU-qaRdvXdk3_Q5NpVRGmbRokkO8UwNe1XU" data-id="2044017512216"><br>
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<div dir="rtl">‫أُرسلت من الـ iPhone‬</div>
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<blockquote>‫في 15‏/04‏/2023 الساعة 11:20 م، كتب/كتبت ‏Max ‏&lt;[email-masked]&gt;:‬<br>
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<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 6008979</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 6008979<br>
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لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br>
إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</div>
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<div dir="ltr">Reena kumari : </div>
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<div dir="ltr">Hi Sumaia,<br>
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Thank you for contacting Max.<br>
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We sincerely apologies for the inconvenience caused to you.<br>
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We would like to inform you that your order status has been updated.</div>
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<div dir="ltr">We would request you to kindly provide us the items name as mentioned on the website, which you want us to return back.<br>
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We thank you for your understanding and cooperation.<br>
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Feel free to get in touch with us for further assistance.<br>
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Thank you,<br>
Max support team</div>
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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6008979