Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 15 Apr 2023 13:15:44 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello, I have been told that my order is about to arrive since ten o'clock in the morning, but it has not arrived yet, and I have not been contacted by the representative           04:40 PM, 15th Apr                     User                    Can you help me know when the order will arrive           04:41 PM, 15th Apr                     User                             04:46 PM, 15th Apr                     User                    Thank you, the order has arrived. Thank you           04:52 PM, 15th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           05:00 PM, 15th Apr                   Reena                   We would like to inform you that after checking the order details we can see that your order with ID 7826523020, has been successfully delivered to you on 15/4/2023.           05:03 PM, 15th Apr                   Reena                   Please let us know if we can assist you any other queries.           05:03 PM, 15th Apr                     User                    Yes, it has arrived           05:05 PM, 15th Apr                     User                    But I submitted a return request for two items           05:06 PM, 15th Apr                     User                    When will the representative come to retrieve the items and when will I get my money back?           05:06 PM, 15th Apr                   Reena                   We would like to inform you that a return request has been created for order No. 7826523020 on 15/4/2023 and the request will be received by the transportation partner within 2-5 working days.           05:09 PM, 15th Apr                   Reena                   In the event that the returns are not received by the transport partner within the specified time, please contact us again in order to serve you to the fullest.           05:09 PM, 15th Apr                   Reena                   Once the refund is processed the amount you paid online will be refunded back to your ​my credit account.           05:10 PM, 15th Apr                   Reena                   Please let us know if we can assist you any other queries.           05:10 PM, 15th Apr                     User                    Ok           05:12 PM, 15th Apr                     User                    Thank you           05:12 PM, 15th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.    Have a wonderful day.              05:15 PM, 15th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6073468