Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 15 Apr 2023 12:06:26 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           03:34 PM, 15th Apr                     User                    i want to return my dress.. I want refund or voucher not credit           03:34 PM, 15th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           03:36 PM, 15th Apr                     User                    I want to return my dress but i want refund not credit           03:37 PM, 15th Apr                     User                    You people give me credit but this time i dont want credit i want my refund           03:38 PM, 15th Apr                   Reena                   We would request you to kindly share with us the order id           03:41 PM, 15th Apr                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           03:44 PM, 15th Apr                   Reena                   Dear Customer, I have not received a response from you still, please confirm if we are still connected?           03:47 PM, 15th Apr                     User                    Yes           03:48 PM, 15th Apr                     User                    I m here           03:48 PM, 15th Apr                     User                    Ok i m sharing my order id           03:48 PM, 15th Apr                     User                    My order id 7826565388           03:51 PM, 15th Apr                     User                    There           03:52 PM, 15th Apr                   Reena                   It will just take a moment to check the details for you.           03:53 PM, 15th Apr                     User                    ok           03:53 PM, 15th Apr                   Reena                   You can return your Splash product to a Centrepoint/Splash store, and use your cash refund or Credit Note to buy a new product right away.           03:57 PM, 15th Apr                   Reena                   - Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store in the Bahrain.           03:58 PM, 15th Apr                   Reena                   - Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.           03:58 PM, 15th Apr                   Reena                   - Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund.           03:58 PM, 15th Apr                   Reena                   It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           03:58 PM, 15th Apr                   Reena                   Please let us know if we can assist you any other queries.           04:00 PM, 15th Apr                     User                    But i purchased online.. and paid an amount through benefit. And return request is also generated           04:00 PM, 15th Apr                     User                    Is it compulsory to visit your store for cash refuns           04:01 PM, 15th Apr                     User                    refund*           04:01 PM, 15th Apr                   Reena                   We would like to inform you that in order to get the cash refund, you need to visit our nearby store.           04:02 PM, 15th Apr                     User                    Can you provide a voucher           04:03 PM, 15th Apr                   Reena                   - Online returns: you’ll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user.           04:04 PM, 15th Apr                   Reena                   - Return to store: you can opt either for a cash refund, a Credit Note or a refund to My Credit in your account.           04:04 PM, 15th Apr                   Reena                   Please let us know if we can assist you any other queries.           04:04 PM, 15th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           04:05 PM, 15th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6072786