Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 15 Apr 2023 11:30:39 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Good afternoon           03:04 PM, 15th Apr                     User                    * File attached - 20230415_132548.mp4 *             03:05 PM, 15th Apr                     User                    This is the video showing the issue with the rocker           03:05 PM, 15th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Babyshop. This is Reena, I will be happy to assist you.           03:11 PM, 15th Apr                     User                    Thanks dear           03:11 PM, 15th Apr                     User                    Can you please go through the previous conversation to know about my problem           03:12 PM, 15th Apr                   Reena                   It will just take a moment to check the details for you.           03:14 PM, 15th Apr              
        User                    Ok take your time           03:14 PM, 15th Apr                   Reena                   Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.           03:18 PM, 15th Apr                     User                    No problem           03:19 PM, 15th Apr                     User                    I just need to replace it please           03:20 PM, 15th Apr                   Reena                   We will forward your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           03:20 PM, 15th Apr                   Reena                   Please allow us some time to do a needful and we will let you know the update on your e-mail id.           03:20 PM, 15th Apr                   Reena                   Please let us know if we can assist you any other queries.           03:20 PM, 15th Apr  
                    User                    No thanks           03:21 PM, 15th Apr                     User                    Just this issue           03:21 PM, 15th Apr                     User                    Waiting to hear from you soon           03:21 PM, 15th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a wonderful day.           03:30 PM, 15th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6071851