Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 15 Apr 2023 11:07:27 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Helo           02:20 PM, 15th Apr                     User                    ??           02:22 PM, 15th Apr                     User                    My order no 9426287973           02:24 PM, 15th Apr                     User                    I've ordered this one ,.n yesterday I missed my parcel nd it's showing returned status           02:25 PM, 15th Apr                     User                    So I want my order , Plz Solve this out           02:27 PM, 15th Apr                     User                    N I replied to the delivery agnt after sometime but there was no response from the other side           02:30 PM, 15th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Max. This is Reena, I will be happy to assist you.           02:40 PM, 15th Apr                    
  User                    Helo           02:43 PM, 15th Apr                     User                    My order no 9426287973           02:43 PM, 15th Apr                     User                    I'm waiting for my order still didn't get it           02:44 PM, 15th Apr                     User                    R u there ?           02:45 PM, 15th Apr                     User                    ??           02:45 PM, 15th Apr                   Reena                   It will just take a moment to check the details for you.           02:46 PM, 15th Apr                     User                    K           02:46 PM, 15th Apr                   Reena                   We sincerely apologize for any inconvenience caused.           02:46 PM, 15th Apr                   Reena                   We would like to inform you regarding the order id 9426287973 that as per the tracking you have rejected the order.           02:46 PM, 15th Apr                   Reena                   The cou
 rier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website.           02:47 PM, 15th Apr                   Reena                   We would request you to please confirm with us that you have been contacted by the courier agent or not.           02:47 PM, 15th Apr                     User                    Delivery person after contacting didn't answer my calls           02:47 PM, 15th Apr                     User                    Bt it seems the things were then we're on some discount           02:47 PM, 15th Apr                     User                    Agent didn't replied my Whatsapp as well           02:49 PM, 15th Apr                     User                    Is it possbl for u to reorder or re process the same order as it was then on some discount           02:50 PM, 15th Apr                     User                    N ihave used my shukran pay balance as well on the same order , so it's complicated little
  bit           02:51 PM, 15th Apr                     User                    ??           02:52 PM, 15th Apr                   Reena                   We are sorry that you were not contacted by the delivery partner, we take these scenarios very seriously as we do not wish you to have such experience with us.           02:54 PM, 15th Apr                   Reena                   Please know that currently the items are on their way back to the warehouse and as we are unable to route them back to you.           02:54 PM, 15th Apr                   Reena                   We would request you to please place a new order for the same items if available           02:55 PM, 15th Apr                   Reena                   Please let us know if we can assist you any other queries.           02:55 PM, 15th Apr                     User                    Wt Abt the shukran pay balance           02:55 PM, 15th Apr                     User                    I have used that in the same or
 der           02:55 PM, 15th Apr                     User                    ?           02:57 PM, 15th Apr                     User                    Can u plz respond fast           02:58 PM, 15th Apr                     User                    Already above I told u regarding my shukran pay balnc bt it seems you're not reading my texts properly           02:59 PM, 15th Apr                     User                    Is that how u waste your n my time by prolonging           02:59 PM, 15th Apr                   Reena                   We apologize for the inconvenience caused to you.           03:01 PM, 15th Apr                   Reena                   We will forward your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           03:01 PM, 15th Apr                     User                    ??           03:01 PM, 15th Apr                   Reena                   Please allow us some time to do a needful and we will let yo
 u know the update on your e-mail id.           03:02 PM, 15th Apr                     User                    Wil see           03:02 PM, 15th Apr                     User                    Thank u           03:02 PM, 15th Apr                     User                    Bye           03:02 PM, 15th Apr                   Reena                   Please let us know if we can assist you any other queries.           03:02 PM, 15th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           03:06 PM, 15th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6071449