Subject: Ticket Assigned - Conversation with User
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 15 Apr 2023 11:03:54 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           02:33 PM, 15th Apr                     User                             02:35 PM, 15th Apr                     User                    This is my order alrady recived but size is big so alrady retund sucsses  but i wand same iteam but size is medium so can you mange           02:36 PM, 15th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Splash. This is Reena, I will be happy to assist you.           02:53 PM, 15th Apr                   Reena                   We would like to inform you that for the return request for order No. 9426022683, the return product has been collected from your end. We will not be able to exchange your items.           02:57 PM, 15th Apr                   Reena                   We would like to tell you that your product will take 2 - 
 3 business days to reach our warehouse and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.           02:58 PM, 15th Apr                   Reena                   Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           02:58 PM, 15th Apr                   Reena                   Please let us know if we can assist you any other queries.           02:59 PM, 15th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Splash.   Have a wonderful day.           03:03 PM, 15th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6071405