Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 15 Apr 2023 09:00:15 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           12:51 PM, 15th Apr                     User                    I can’t remember my account password           12:51 PM, 15th Apr                     User                    Whenever I click “forgot password”, I do not receive a password reset link           12:51 PM, 15th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           12:51 PM, 15th Apr                     User                    I’ve checked junk mailbox too           12:51 PM, 15th Apr                     User                    Hi Reena           12:52 PM, 15th Apr                     User                    I can’t access my account online           12:52 PM, 15th Apr                   Reena                   We sincerely apologize for the issue that you are facing however, please simply follow the below steps to reset the password for your account:  1. Click on "Forgot Password" Link on the login window.  2. Enter your registered email address (in small letters).           12:53 PM, 15th Apr                   Reena                   3. Check your registered email inbox/spam folder and note that the link might take 1-5 minutes to be received.  4. Click on the password reset link and change your password.  5. You can login now with your new password           12:53 PM, 15th Apr                   Reena                   If the same problem persists, please provide us with the following details so that we can forward it for further assistance:  1. Screenshot Of The Issue(If Possible)           12:53 PM, 15th Apr                   Reena                   2. platform from which you tried to reset the password  3. Registered email address  4. Country of access           12:53 PM, 15th Apr                     User                    Hi Reena           12:54 PM, 15th Apr                     User                    Sorry I can’t take a screenshot (since I am not receiving the emails)           12:54 PM, 15th Apr                     User                    I’ve tried on my mobile phone (iPhone)           12:54 PM, 15th Apr                     User                    email is           12:54 PM, 15th Apr                     User                    [email-masked]           12:55 PM, 15th Apr                     User                    Country is UAE           12:55 PM, 15th Apr                   Reena                   Thank you for sharing the details           12:56 PM, 15th Apr                   Reena                   We will forward your query to the technical team and will be in touch with you asap to assist you in resolving this concern.           12:57 PM, 15th Apr                     User                    Ok thanks           12:57 PM, 15th Apr                   Reena                   Please allow us some time to do a needful and we will let you know the update on your e-mail id.           12:57 PM, 15th Apr                   Reena                   Please let us know if we can assist you any other queries.           12:57 PM, 15th Apr                     User                    Thank you           12:57 PM, 15th Apr                     User                    Nothing else           12:57 PM, 15th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           12:59 PM, 15th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6070246