Subject: New Reply Received - solve the problem
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 14 Apr 2023 05:10:13 +0000

Hi Reena kumari,  The customer has responded to the ticket.  solve the problem  Ticket comment <div>hi there 
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<div>i think my problem is solved with you </div>
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<div>i’m waiting to receive my order </div>
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<div>5 shoes </div>
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<div>thanks <br>
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<div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Apr 13, 2023, at 11:20 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 6035641</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 6035641<br>
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لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br>
إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</div>
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<div dir="ltr">Reena kumari : </div>
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<div dir="ltr">Hi Alia,</div>
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<div dir="ltr">Thank you for reaching out to Centrepoint  and giving us the opportunity to assist you.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 9425787417, 9425787431 was not placed successfully. Whenever this happens our system tries to capture the payment
 again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is:​ 9425787474.<br>
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The payment has been captured only once from your account which is for the new successfully placed order.<br>
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Once this order has been shipped out you will receive an email notification for the same containing the tracking details.</div>
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<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
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<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
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<div dir="ltr">Thank You,</div>
<div dir="ltr">Centrepoint Support Team</div>
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<img width="174" height="75" style="border: 0px Solid " src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzMzOTI2NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.NFbFU-wNh1Ko3d2OpESAACUE7oP4YnFhxHQSkSxqOg0" data-id="2044017339267">
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<font style="font-family:helveticaNeueLT Arabic 75 Bold;font-size:11pt;color:#CF2629;font-weight:bold">Alya Abdelrahman Abdulla Almannaee Altamimi</font><br>
<font style="font-family:helveticaNeueLT Arabic 55 Roman;font-size:9pt;color:#5D707E;font-weight:bold">Presenter</font><br>
<font style="font-family:helveticaNeueLT Arabic 45 Light;font-size:9pt;color:#5D707E">Sama Dubai TV</font>
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<font style="font-family:helveticaNeueLT Arabic 45 Light;font-size:9pt;color:#5D707E">قناة سما دبي</font>
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<font style="font-family:Arial;font-size:9pt;color:#CF2629"></font><font style="font-family:Arial;font-size:9pt;color:#CF2629"></font><font style="font-family:Arial;font-size:9pt;color:#CF2629"><font style="font-family:Arial;font-size:9pt;color:#CF2629">E:</font></font>
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<td><span style="font-family:Arial;font-size:9pt;color:#5D707E;text-decoration:none"><a href="mailto:[email-masked]" title="Click to send email to Alya Abdelrahman Abdulla Almannaee Altamimi" target="" style="font-family:Arial;font-size:9pt;color:#5D707E;text-decoration:none" rel="noreferrer"><span style="font-family:Arial; font-size:9pt; color:#5D707E; text-decoration:none">[email-masked]</span></a></span></td>
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<td style="PADDING-TOP: 13px" align="right"><a href="https://www.dmi.gov.ae" target="" rel="noreferrer"><img width="177" height="42" style="border: 0px Solid " src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzMzOTI2OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.pN2j6m6vZgRgCE_CkAjMB00uJ_-4Z3lpfRgWswmlHcA" data-id="2044017339268"></a></td>
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<td style="PADDING-TOP: 10px"><a href="https://www.awaan.ae/" target="" rel="noreferrer"><img width="672" height="265" style="border: 0px Solid " src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzMzOTI3MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.rVliIaTYWDpOkvLv5s0KJGW7gqeF3z5gmrwTVG8_YqM" data-id="2044017339270"></a></td>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6035641