Subject: Ticket Assigned - Conversation with Jay
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 13:36:05 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jay Jay                    Hello           05:16 PM, 13th Apr                     Jay                    My invoice number :- *********11020230413           05:17 PM, 13th Apr                     Jay                    I want to change shoe           05:17 PM, 13th Apr                     Jay                    Due to size issue           05:17 PM, 13th Apr                   Reena                   Good Afternoon Jay, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           05:19 PM, 13th Apr                   Reena                   It will just take a moment to check the details for you.           05:23 PM, 13th Apr                   Reena                   We would request you to kindly confirm with us that you have made the purchase at store or you have placed the online order for it.           05:25 PM, 13th Apr      
                Jay                    I purchased from online           05:25 PM, 13th Apr                   Reena                   We see that you are contacting us regarding the order id 8426077362           05:31 PM, 13th Apr                   Reena                   Currently, you may exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store.           05:32 PM, 13th Apr                   Reena                   Products that have a manufacturing issue cannot be exchanged, however, a return and refund can be done.           05:32 PM, 13th Apr                   Reena                   You can return online purchases through the below three channels:   You can contact our customer support team on 18-00-871 to book a return and to be notified of the refund amount based on our return policy.           05:33 PM, 13th Apr                   Reena                   You can now drop off y
 our Centrepoint and Shoe Mart returns at any Centrepoint and Shoe Mart stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.           05:33 PM, 13th Apr                   Reena                   You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           05:33 PM, 13th Apr                   Reena                   Is there anything else I can assist you with?           05:33 PM, 13th Apr                     Jay                    No thank you           05:34 PM, 13th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           05:35 PM, 13th Apr                                          View conver
 sation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6057318