Subject: Ticket Assigned - Conversation with Yasmin Khalaf
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 12:14:05 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Yasmin Khalaf Yasmin Khalaf                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi yasmin khalaf, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            03:41 PM, 13th Apr                     Yasmin Khalaf                    ?           03:46 PM, 13th Apr                   Reena                   Good Afternoon Yasmin, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           03:54 PM, 13th Apr                   Reena                   We would request you to please elaborate your concern with us           03:56 PM, 13th Apr                     Yasmin Khalaf                             03:56 PM, 13th Apr                     Yasmin Khalaf                    Can i still return the dress from this order           03:56 PM, 13th Apr                     Yasmin Khalaf                    The return option is not open online cuz the status is under process           03:58 PM, 13th Apr                   Reena                   We sincerely apologize for the inconvenience caused.           03:58 PM, 13th Apr                   Reena                   We would like to inform you that we will not be able to initiate a return request now, as the 14 days has been completed from the delivery and we can not except the return after 14 days from delivery.           04:00 PM, 13th Apr                   Reena                   Is there anything else I can assist you with?           04:01 PM, 13th Apr                     Yasmin Khalaf                    Can i exchange or have a credit note           04:01 PM, 13th Apr                     Yasmin Khalaf                    ?           04:03 PM, 13th Apr                     Yasmin Khalaf                    ??????           04:06 PM, 13th Apr                   Reena                   As per our return policy, we can only accept return/exchange requests if they are made within 14 days after the delivery of the products.           04:09 PM, 13th Apr                   Reena                   Please let us know if we can assist you any other queries.           04:10 PM, 13th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           04:13 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6056550