Subject: Ticket Assigned - Conversation with Mahammadzuber
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 12:10:07 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mahammadzuber Mahammadzuber                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi Mahammadzuber, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9425124337 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9425124227 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP040923000913     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:48 PM, 13th Apr                   Reena                   Good Afternoon Mahammadzuber Thank you for contacting Splash. This is Reena, I will be happy to assist you.           03:53 PM, 13th Apr                     Mahammadzuber                    Where is my order           03:54 PM, 13th Apr                     Mahammadzuber                    From last few days u gate only msg           03:55 PM, 13th Apr                     Mahammadzuber                    I ordered because next day delivery option           03:55 PM, 13th Apr                     Mahammadzuber                    Now it's almost 6 day's           03:55 PM, 13th Apr                   Reena                   It will just take a moment to check the details for you.           03:56 PM, 13th Apr                     Mahammadzuber                    Pls if it's  not come today late me know           03:57 PM, 13th Apr                     Mahammadzuber                    ??           04:00 PM, 13th Apr                   Reena                   As the issue has been escalated to the concern team our team is working to resolve your issue and will get back to you as soon as possible.           04:05 PM, 13th Apr                   Reena                   Please consider this as a rare instance, rest assured our team is working on your issue and will get back to you as soon as possible.           04:05 PM, 13th Apr                   Reena                   Is there anything else I can assist you with?           04:06 PM, 13th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Splash.   Have a wonderful day.           04:09 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6056499