Subject: Ticket Assigned - Conversation with Mohammed Tharwat
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 11:35:24 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mohammed Tharwat Mohammed Tharwat                    hi           02:08 PM, 13th Apr                     Mohammed Tharwat                    9425469383 please check this order           02:08 PM, 13th Apr                   Reena                   Good Afternoon Mohammed, Thank you for contacting Max. This is Reena, I will be happy to assist you.           02:15 PM, 13th Apr                     Mohammed Tharwat                    need to check thaft order           02:16 PM, 13th Apr                     Mohammed Tharwat                    it’s the 5 th day and we are traveling today!           02:16 PM, 13th Apr                   Reena                   It will just take a moment to check the details for you.           02:20 PM, 13th Apr                   Reena                   Please accept our full apologies we see that your order has been delayed by 3 days           02:25 PM, 13th Apr                   Reena                   As the issue has been escalated to the concern team our team is working to resolve your issue and will get back to you as soon as possible.           02:26 PM, 13th Apr                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           02:26 PM, 13th Apr                   Reena                   Is there anything else I can assist you with?           02:26 PM, 13th Apr                     Mohammed Tharwat                    i need the order today otherwise refund me my monery           02:26 PM, 13th Apr                     Mohammed Tharwat                    i need the order           02:27 PM, 13th Apr                     Mohammed Tharwat                    i’m going to give you a bad review on app stores           02:27 PM, 13th Apr                     Mohammed Tharwat                    and it’s the last time to order from your application           02:28 PM, 13th Apr                     Mohammed Tharwat                    Please if you won’t deliver it today before 6 , refund the money           02:29 PM, 13th Apr                   Reena                   We understand that this would be really frustrating for you, kindly note that our team is working to resolve your issue and will get back to you as soon as possible.           02:32 PM, 13th Apr                   Reena                   Please let us know if we can assist you any other queries.           02:32 PM, 13th Apr                     Mohammed Tharwat                    u keep sending this from yesterday           02:33 PM, 13th Apr                   Reena                   We will escalate to our concern team to expedite the delivery, please give us some time to do needful.           02:35 PM, 13th Apr                     Mohammed Tharwat                    are you a human being or just answer machine           02:36 PM, 13th Apr                   Reena                   We are following up with the relevant team. Our team is working on it. Once we will get any update we will get back to you.           02:41 PM, 13th Apr                   Reena                   Is there anything else I can assist you with?           02:44 PM, 13th Apr                     Mohammed Tharwat                    you are not helpful at all           02:45 PM, 13th Apr                   Reena                   Please consider this as a rare instance, rest assured our team is working on your issue and will get back to you as soon as possible.           02:49 PM, 13th Apr                     Mohammed Tharwat                    when?           02:49 PM, 13th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           02:49 PM, 13th Apr                     Mohammed Tharwat                    u didn’t assist me           02:50 PM, 13th Apr                   Reena                   We sincerely apologize for the unexpected delay.           02:59 PM, 13th Apr                     Mohammed Tharwat                    this won’t help le           03:00 PM, 13th Apr                     Mohammed Tharwat                    please refund the full amount           03:00 PM, 13th Apr                   Reena                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now.           03:01 PM, 13th Apr                   Reena                   However, we would request you to not accept the delivery of your order.           03:01 PM, 13th Apr                   Reena                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           03:01 PM, 13th Apr                   Reena                   Once the order will return back to warehouse we will process the refund for the same as soon as possible.           03:01 PM, 13th Apr                     Mohammed Tharwat                    if the order is with the courier please give me his number           03:02 PM, 13th Apr                     Mohammed Tharwat                    or check with him about the delivery and give me the exact time of the arrival           03:02 PM, 13th Apr                   Reena                   We regret to inform you that we do not have the same information available with us.           03:05 PM, 13th Apr                   Reena                   We would like to inform you that you will receive a call from our courier agent before he will attempt to deliver your items           03:06 PM, 13th Apr                     Mohammed Tharwat                    how is it possible           03:07 PM, 13th Apr                   Reena                   Is there anything else I can assist you with?           03:07 PM, 13th Apr                     Mohammed Tharwat                    i need the courier number           03:09 PM, 13th Apr                   Reena                   We have forwarded your order cancellation request to the concern team and we will process the refund for the same as soon as possible.           03:23 PM, 13th Apr                     Mohammed Tharwat                    don’t cancel it           03:25 PM, 13th Apr                     Mohammed Tharwat                    i need the order           03:26 PM, 13th Apr                   Reena                   Thank you for your confirmation, Please note that as we informed you that we have already forwarded your request to the courier team to expedite the delivery and they will contact you to arrange the delivery at the earliest.           03:33 PM, 13th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           03:35 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6056150