Subject: Ticket Assigned - Conversation with Iman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 11:30:46 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Iman Iman                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  iman Bot:  Hi iman, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97455214459            02:58 PM, 13th Apr                     Iman                    hi i have 2 questions yesterday i had return 1 item how long will it take to get money in my credit           02:59 PM, 13th Apr                     Iman                    second is if i use voucher cp50 once can't i use it again??           02:59 PM, 13th Apr                   Reena                   Good Afternoon Iman, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           03:08 PM, 13th Apr                   Reena                   We see that you are contacting us regarding the order id 4725604737           03:12 PM, 13th Apr                   Reena                   We would like to inform you that for the return request for order No. 4725604737, the return product has been collected from your end.           03:16 PM, 13th Apr                   Reena                   We would like to tell you that your product will take 2 - 3 business days to reach our warehouse and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.           03:16 PM, 13th Apr                   Reena                   Once the refund is processed the amount you paid online will be refunded back to your ​my credit account.           03:16 PM, 13th Apr                   Reena                   We would like to inform you that you can not use the voucher again, this voucher is for  first use only.           03:18 PM, 13th Apr                   Reena                   Is there anything else I can assist you with?           03:27 PM, 13th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           03:30 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6056096