Subject: Ticket Assigned - Conversation with Mariam Boabbas
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 10:15:20 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mariam Boabbas Mariam Boabbas                    Regarding my order           01:55 PM, 13th Apr                     Mariam Boabbas                    I didn’t receive the concealer brush!           01:55 PM, 13th Apr                   Reena                   Good Afternoon Mariam, Thank you for contacting Max. This is Reena, I will be happy to assist you.           01:58 PM, 13th Apr                     Mariam Boabbas                    I didn’t receive the concealer brush!           01:59 PM, 13th Apr                     Mariam Boabbas                    Order # 8425667922           02:00 PM, 13th Apr                   Reena                   It will just take a moment to check the details for you.           02:01 PM, 13th Apr                     Mariam Boabbas                    Ok           02:02 PM, 13th Apr                   Reena                   After checking your order, we found out that your order has been delivered completely           02:04 PM, 13th Apr                     Mariam Boabbas                    But I didn’t see it in the box!           02:05 PM, 13th Apr                   Reena                   We sincerely apologize for the inconvenience caused.           02:10 PM, 13th Apr                   Reena                   We can confirm that your refund has been successfully completed on 13/4/2023 against missing item. Your refund was sent to the Original form of payment. Since a part of your order was paid for by My Credits, the amount from my credits was returned to your my credits account. You will see break-up of your refund below:           02:11 PM, 13th Apr                     Mariam Boabbas                    Thank you           02:11 PM, 13th Apr                   Reena                   Original Method- KWD 3.8382  My Credit - KWD 0.1618           02:11 PM, 13th Apr                   Reena                   An email was also sent to you when the refund was done. Refunds typically take upto 14 working days to show up in your account based on your bank/payment card provider. Please wait for a few days for this amount to reflect in your account.           02:11 PM, 13th Apr                   Reena                   Is there anything else I can assist you with?           02:12 PM, 13th Apr                     Mariam Boabbas                    No thank uuu           02:12 PM, 13th Apr                   Reena                    It was a pleasure to assist you. Thank you for shopping with Max.    Have a wonderful day.              02:14 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6055260