Subject: Ticket Assigned - Conversation with Alen Thomas
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 09:51:39 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Alen Thomas Alen Thomas                    Hello           01:26 PM, 13th Apr                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            01:26 PM, 13th Apr                   Centrepoint UAE whatsapp bot                    Hello Alen Thomas , what can we help you with today?  ??   لتغيير لغة المحادثة للعربية ، اكتب عربي            01:26 PM, 13th Apr                     Alen Thomas                    � Order Status           01:26 PM, 13th Apr                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           01:26 PM, 13th Apr                     Alen Thomas                    9425596203           01:26 PM, 13th Apr                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP041123000081    You can also easily track your order from My Account > Order History.             01:26 PM, 13th Apr                   Centrepoint UAE whatsapp bot                   Before you go, let me know if I helped you with your query ?           01:26 PM, 13th Apr                     Alen Thomas                    No           01:27 PM, 13th Apr                   Centrepoint UAE whatsapp bot                   Would you like to ??           01:27 PM, 13th Apr                     Alen Thomas                    Talk to Agent           01:27 PM, 13th Apr                   Centrepoint UAE whatsapp bot                   Please enter your email address           01:27 PM, 13th Apr                     Alen Thomas                    [email-masked]           01:27 PM, 13th Apr                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:27 PM, 13th Apr                   Reena                   Good Afternoon Alen, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           01:30 PM, 13th Apr                     Alen Thomas                    Please deliver my order           01:31 PM, 13th Apr                     Alen Thomas                    It's today the 3rd day the order which I ordered           01:32 PM, 13th Apr                     Alen Thomas                             01:32 PM, 13th Apr                     Alen Thomas                    These are the messages yet coming to mee.           01:32 PM, 13th Apr                     Alen Thomas                    Your team didn't call me yet           01:33 PM, 13th Apr                     Alen Thomas                    What should I do???           01:33 PM, 13th Apr                     Alen Thomas                    Tell mee           01:33 PM, 13th Apr                     Alen Thomas                    Please give me some numbers which I wannaa call.....           01:35 PM, 13th Apr                     Alen Thomas                    I do the rest           01:35 PM, 13th Apr                   Reena                   It will just take a moment to check the details for you.           01:38 PM, 13th Apr                     Alen Thomas                    Seriously, I really fed up with your online delivery service. In the last three days I trying to get my order           01:39 PM, 13th Apr                     Alen Thomas                    I m a night shft logistics men. I need to sleep now. Please make any solution for this           01:40 PM, 13th Apr                     Alen Thomas                    0506857124           01:40 PM, 13th Apr                     Alen Thomas                    This my number           01:40 PM, 13th Apr                   Reena                   Please accept our full apologies we see that your order has been delayed by 2 days           01:40 PM, 13th Apr                     Alen Thomas                    *0506856124           01:40 PM, 13th Apr                   Reena                   We would request you to please provide us information about the address in order to be updated (house number-neighborhood-street-city) and to help you to the fullest.           01:41 PM, 13th Apr                     Alen Thomas                    Actually I don't want to say or type all these things...           01:41 PM, 13th Apr                     Alen Thomas                    Where I want to           01:41 PM, 13th Apr                     Alen Thomas                    I will give you right here           01:41 PM, 13th Apr                     Alen Thomas                    U can update it anywhere           01:41 PM, 13th Apr                     Alen Thomas                    Today is the last day or otherwise I don't want the order           01:42 PM, 13th Apr                     Alen Thomas                    Alen Thomas Saloon building, Near Eat & Drink Restaurant,  Burdubai,  Dubai           01:42 PM, 13th Apr                     Alen Thomas                    0506856124           01:42 PM, 13th Apr                     Alen Thomas                    The same address I updated in my account also           01:43 PM, 13th Apr                     Alen Thomas                    No one calld mee tooo. That's y I m getting angry           01:43 PM, 13th Apr                   Reena                   Thank you for sharing the details           01:43 PM, 13th Apr                   Reena                   We will escalate to the courier partner to deliver the order at the earliest possible and will be in touch with you asap to assist you in resolving this concern.           01:43 PM, 13th Apr                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           01:44 PM, 13th Apr                     Alen Thomas                    Please tell the delivery team to atleast call           01:44 PM, 13th Apr                     Alen Thomas                    I m also working in the logistics team. So I knw all these.  But this is the 3rd day of delaying           01:44 PM, 13th Apr                     Alen Thomas                    I am a customer           01:44 PM, 13th Apr                     Alen Thomas                    Please do the needful thing.           01:45 PM, 13th Apr                   Reena                   We understand that this would be really frustrating for you, kindly note that our team is working to resolve your issue and will get back to you as soon as possible.           01:45 PM, 13th Apr                     Alen Thomas                    ??           01:45 PM, 13th Apr                     Alen Thomas                    Thank you.           01:46 PM, 13th Apr                   Reena                   Is there anything else I can assist you with?           01:48 PM, 13th Apr                     Alen Thomas                    Reena Madam, please do the further things which I want.           01:48 PM, 13th Apr                     Alen Thomas                    I don't want anything.           01:49 PM, 13th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           01:51 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6055020