Subject: Ticket Assigned - Conversation with Qfeb
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 09:56:34 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Qfeb Qfeb                    salam.. i placed an order online just recently. and a msg came to me that my payment did not went thru.. i want confirmation or update on this status.. since my bank already removed the amount on my account           01:40 PM, 13th Apr                     Qfeb                    Sorry, Order 8426260004 was not processed successfully. Please try again or use Cash on Delivery at https://centrepoint.app.link/7PlubsBBXyb           01:40 PM, 13th Apr                     Qfeb                    this is the msg sent to me.           01:41 PM, 13th Apr                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           01:46 PM, 13th Apr                     Qfeb                    i need update status on my order regarding the payment i made           01:47 PM, 13th Apr                   Reena                   It will just take a moment to check the details for you.           01:50 PM, 13th Apr                   Reena                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number:8426260004 was not placed successfully.           01:54 PM, 13th Apr                   Reena                   Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 8426260730.           01:54 PM, 13th Apr                   Reena                   The payment has been captured only once from your account which is for the new successfully placed order.           01:54 PM, 13th Apr                   Reena                   You’ll receive an SMS and an email when your order is ready for collection.           01:54 PM, 13th Apr                   Reena                   Is there anything else I can assist you with?           01:54 PM, 13th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           01:56 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6055067