Subject: Ticket Assigned - Conversation with Celina
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 09:47:38 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Celina Celina                    Hi           01:29 PM, 13th Apr                     Celina                             01:29 PM, 13th Apr                     Celina                    I didnt still received my order           01:29 PM, 13th Apr                   Reena                   Good Afternoon Celina, Thank you for contacting Max. This is Reena, I will be happy to assist you.           01:31 PM, 13th Apr                   Reena                   Please accept our full apologies we see that your order has been delayed by 1 day           01:34 PM, 13th Apr                   Reena                   We would like to inform you that your order is now in transit and with our courier team. They are closely working on your package to get it delivered to you as soon as possible.  ​           01:34 PM, 13th Apr                   Reena                   You can track your order by following below provided link.     https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP041223000525           01:34 PM, 13th Apr                   Reena                   However, we will escalate to our concern team to expedite the delivery           01:34 PM, 13th Apr                   Reena                   Please let us know if we can assist you any other queries.           01:35 PM, 13th Apr                     Celina                    Please make it urgent           01:38 PM, 13th Apr                     Celina                    Suppose to receive yesterday           01:39 PM, 13th Apr                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           01:41 PM, 13th Apr                   Reena                   Is there anything else I can assist you with?           01:41 PM, 13th Apr                     Celina                    Since yesterday ive been calling to the delivery guy           01:42 PM, 13th Apr                     Celina                    No response           01:42 PM, 13th Apr                     Celina                    Please call the courier           01:42 PM, 13th Apr                     Celina                    To deliver now           01:42 PM, 13th Apr                     Celina                    Thank you           01:42 PM, 13th Apr                   Reena                   We will escalate to the courier partner to deliver the order at the earliest possible and will be in touch with you asap to assist you in resolving this concern.           01:44 PM, 13th Apr                     Celina                    Ok please           01:44 PM, 13th Apr                     Celina                    Thank you           01:44 PM, 13th Apr                   Reena                   Is there anything else I can assist you with?           01:44 PM, 13th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.    Have a wonderful day.           01:47 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6054983