Subject: Ticket Assigned - Conversation with Asif
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 09:07:45 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Asif Asif                    Good afternoon           12:39 PM, 13th Apr                     Asif                    I have ordered a package from max 2days back.. I was supposed to get the product by yesterday but I didn't get it. So today I received a text message saying the parcel is at my doorstep           12:40 PM, 13th Apr                     Asif                    But I am unable to find or receive any parcel today           12:40 PM, 13th Apr                   Reena                   Good Afternoon Asif, Thank you for contacting Max. This is Reena, I will be happy to assist you.           12:44 PM, 13th Apr                   Reena                   It will just take a moment to check the details for you.           12:51 PM, 13th Apr                   Reena                   We would request you to kindly confirm with us if you are contacting us rega
 rding the order id 9425910903           12:53 PM, 13th Apr                     Asif                    Yes           12:55 PM, 13th Apr                   Reena                   We would like to inform you that after checking the order details we can see that your order with ID 9425910903, has been successfully delivered to you on13/4/2023.           12:57 PM, 13th Apr                   Reena                   We request you to please check with your security and family members regarding your order.           12:58 PM, 13th Apr                     Asif                    Can I get a proof of it?           12:58 PM, 13th Apr                     Asif                    Because I didn't receive any product yet           12:58 PM, 13th Apr                     Asif                    Please show me a proof that he has handed me the parcel           12:59 PM, 13th Apr                     Asif                    Because I haven't received any parcel yet           12:59 PM, 13th Apr        
            Reena                   We would like to inform you that we have delivered your order on the address : Al othman building, United Arab Emirates (AE), AE-SH, Abu Shagara, Sharjah, has been delivered and proof of delivery for the same is attached below.  * File attached - MicrosoftTeams-image (34).png *             01:03 PM, 13th Apr                     Asif                    But I havent received it yet and the delivery person is not even picking up the call           01:04 PM, 13th Apr                     Asif                    This is just a shop under my building           01:04 PM, 13th Apr                   Reena                   We advise you to kindly check with your security and family members regarding your order.           01:04 PM, 13th Apr                   Reena                   If still you will not receive your order please get back to us.           01:05 PM, 13th Apr                   Reena                   Please let us know if we can assist you any o
 ther queries.           01:06 PM, 13th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           01:07 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6054606