Subject: Ticket Assigned - Conversation with Lekshmi
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 08:55:08 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Lekshmi Lekshmi                    Hi           12:28 PM, 13th Apr                     Lekshmi                    Hi           12:32 PM, 13th Apr                     Lekshmi                    The dress i ordered online is too big           12:32 PM, 13th Apr                     Lekshmi                    Can i go to the store and exchange it           12:33 PM, 13th Apr                   Reena                   Good Afternoon Lekshmi, Thank you for contacting Max. This is Reena, I will be happy to assist you.           12:33 PM, 13th Apr                     Lekshmi                    The dress i ordered online is too big           12:33 PM, 13th Apr                     Lekshmi                    Can i go to the store and exchange it           12:33 PM, 13th Apr                   Reena                   It will just take a moment to check the details for you.
            12:38 PM, 13th Apr                   Reena                   We would request you to kindly confirm with us if your concern is regarding this order id 9425437803           12:43 PM, 13th Apr                     Lekshmi                    No           12:43 PM, 13th Apr                     Lekshmi                    9426141131           12:44 PM, 13th Apr                   Reena                   Thank you for sharing the order number           12:46 PM, 13th Apr                   Reena                   We understand that you wish to exchange your some of the items. Please know that in order to exchange the item.           12:47 PM, 13th Apr                     Lekshmi                    Ys,both the items           12:47 PM, 13th Apr                   Reena                   You can return your Max product to a Max store, and use your cash refund or Credit Note to buy similar or new product right away.           12:47 PM, 13th Apr                   Reena                  
  However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note.           12:47 PM, 13th Apr                   Reena                   Is there anything else I can assist you with?           12:47 PM, 13th Apr                     Lekshmi                    Ah ok           12:47 PM, 13th Apr                     Lekshmi                    So i can go to store and exchange right           12:48 PM, 13th Apr                   Reena                   We would like to inform you that in order to exchange you need to visit the store and you can exchange your items there.           12:50 PM, 13th Apr                   Reena                   Please let us know if we can assist you any other queries.           12:50 PM, 13th Apr                     Lekshmi                    Thanks           12:52 PM, 13th Apr                   Reena                   It was
  a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           12:54 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6054495