Subject: Ticket Assigned - Conversation with Aizah
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 08:18:41 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Aizah Aizah                    hi i want to know wy my order 9426227148 wasn't processed           12:06 PM, 13th Apr                   Reena                   Good Afternoon Aizah, Thank you for contacting Babyshop. This is Reena, I will be happy to assist you.           12:08 PM, 13th Apr                   Reena                   As the issue has been escalated to the concern team our team is working to resolve your issue and will get back to you as soon as possible.           12:09 PM, 13th Apr                   Reena                   We understand that this would be really frustrating for you, kindly note that our team is working to resolve your issue and will get back to you as soon as possible.           12:10 PM, 13th Apr                     Aizah                    ok           12:10 PM, 13th Apr                   Reena                   We sincerely
  apologize for the inconvenience caused and for the previous responses.           12:11 PM, 13th Apr                   Reena                   It will just take a moment to check the details for you.           12:11 PM, 13th Apr                   Reena                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 9426227148 was not placed successfully.           12:13 PM, 13th Apr                   Reena                   Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 9426227209.           12:13 PM, 13th Apr                   Reena                   The payment has been captured only once from your account which is for the new successfully placed order.           12:13 PM, 13th Apr                   Reena                   Once this order has been shipped ou
 t you will receive an email notification for the same containing the tracking details.           12:13 PM, 13th Apr                   Reena                   Is there anything else I can assist you with?           12:14 PM, 13th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Babyshop.   Have a wonderful day.           12:18 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6054152