Subject: Ticket Assigned - Conversation with Jinesh Nair
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 08:05:02 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jinesh Nair Jinesh Nair                    What is the status of my refund?           11:51 AM, 13th Apr                     Jinesh Nair                    Still no proper response from your end           11:51 AM, 13th Apr                     Jinesh Nair                    If you cannot process the refund then kindly return my item back           11:52 AM, 13th Apr                     Jinesh Nair                    Its been more than a week i am following up for the above           11:53 AM, 13th Apr                   Reena                   Good Afternoon Jinesh, Thank you for contacting Max. This is Reena, I will be happy to assist you.           11:57 AM, 13th Apr                     Jinesh Nair                    return request 1004145624 for order 9421741879           12:00 PM, 13th Apr                   Reena                   Please accept our full ap
 ologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.           12:00 PM, 13th Apr                   Reena                   Please consider this as a rare instance, rest assured our team is working on your issue and will get back to you as soon as possible.           12:01 PM, 13th Apr                   Reena                   We understand that this would be really frustrating for you, kindly note that our team is working to resolve your issue and will get back to you as soon as possible.           12:01 PM, 13th Apr                   Reena                   Please let us know if we can assist you any other queries.           12:03 PM, 13th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           12:04 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupserv
 ice.freshdesk.com/helpdesk/tickets/6054020