Subject: Ticket Assigned - Conversation with Sony Varghese
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 07:41:02 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sony Varghese Sony Varghese                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi Sony Varghese, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  0501216064 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  9426011456 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP041223004078     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent            11:24 AM, 13th Apr                     Sony Varghese                    I am not able to track the order           11:25 AM, 13th Apr                     Sony Varghese                    My ofc tyming is till 2 pm           11:25 AM, 13th Apr                     Sony Varghese                    You have agreed to deliver the order yesterday … but still i didnt  receive it           11:26 AM, 13th Apr                   Reena                   Good Afternoon Sony, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           11:28 AM, 13th Apr                   Reena                   It will just take a moment to check the details for you.           11:31 AM, 13th Apr                   Reena                   Please accept our full apologies we see that your order has been delayed by 1 day           11:35 AM, 13th Apr                   Reena                    We would like to inform you that your order is now in transit and with our courier team. They are closely working on your package to get it delivered to you as soon as possible.  ​            11:35 AM, 13th Apr                   Reena                   You can track your order by following below provided link.     https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP041223004078           11:35 AM, 13th Apr                   Reena                   We would like to inform you that you will receive a call from our courier agent before he will attempt to deliver your items. You can then instruct our courier agent to deliver it according to you.           11:37 AM, 13th Apr                   Reena                   Please let us know if we can assist you any other queries.           11:37 AM, 13th Apr                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           11:40 AM, 13th Apr                     Sony Varghese                    Plz tell him to deliver befor 2 pm           11:40 AM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6053835